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  • LocationRemote
  • SalaryCompetitive salary
  • Job TypePermanent
  • ReferenceHIM001
  • Date posted16-Mar-23

Job Title: Application Support Analyst


Are you an expert when it comes to technologies like AppDynamics, UNIX, and databases? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have a proven ability to solve complex issues, covering both technical and business needs?


We’re looking for an IT support analyst to:


  • Support the Service & Product Manager across several technical domains
  • Ensure workflows, processes, tooling, and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Maintain a knowledge database
  • Assist in planning BCP, patching, and other infrastructure-related projects
  • Contribute to automating manual processes
  • Get involved in problem management to identify root causes and ensure issues don't reoccur


Your team

You’ll be working in the IB Research application support team in Poland. We provide 2nd level support for a wide range of applications used by IB Research business. The team is located in offices around the world and operates under a follow-the-sun model.


As an Application Support Analyst, you’ll play an important role in maintaining production stability, resolving incidents in a timely manner, and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.


Your expertise

  • Ideally 5+ years of hands-on experience with Unix, SQL, and MS Office products
  • Proficient with tools such as ServiceNow, Confluence, JIRA, and batch scheduling tools like Autosys
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Track record of building good relationships with senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services
  • Able to work under pressure and manage multiple, concurrent, and conflicting priorities to deadlines





Private Medical cover is provided by two suppliers (candidate must select one - Luxmed or Enel-Med)



Life & Health Insurance up to 150,000 PLN



MultiSport Gym Card or alternative benefits (Multikafeteria system)



20/26 days depending on your work experience



2 recovery days and 2 charity days/ per year


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