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  • LocationEuropean Union
  • SalaryCompetitive rates
  • Job TypeContract
  • ReferenceKAL001
  • Date posted20-Jan-23

Software Incident Manager

 

We are hiring for a high-pressure software development house that requires an Incident Manager to take control of “triaging” progress on the redevelopment of this highly popular tool.

 

Job Description:

The Software Incident Manager is responsible for managing and coordinating the resolution of software incidents. They will work closely with cross-functional teams, including development, QA, and operations, to quickly identify and resolve software issues. The ideal candidate will have a strong technical background and experience in incident management.

Key Responsibilities:

Lead incident response efforts and coordinate cross-functional teams to quickly identify and resolve software incidents

Communicate incident status and resolution plans to stakeholders and customers

Facilitate post-incident reviews and develop action plans to prevent future incidents

Develop and maintain incident management documentation and processes

Monitor incident metrics and provide regular reports to management

Work closely with development and QA teams to improve software quality and reduce incident rates

 

Qualifications:

Bachelor's degree in Computer Science or a related field

3+ years of experience in incident management or a related field

Strong technical background with experience in software development and QA (Ideally Javascript stack)

Excellent communication and leadership skills

Experience with incident management tools and processes

Ability to work under pressure and handle multiple incidents simultaneously

Strong problem-solving and analytical skills

Familiarity with ITIL framework is a plus.

This is a great opportunity to join a world class brand and take on a position that will be highly visible inside the organisation.

 

Key Skills: Software Development, Javascript, React, Node, Incident Management, Troubleshoot, QA

 

Feel free to reach out to us to understand more in detail - You can reach me on: k.sanchihar@vertexagility.com

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