Apply for this Job

UploadChoose a CV

To find out about how we process your data, please read our privacy policy.


  • LocationEngland, UK
  • Salary£23,000 - £35,000 per annum
  • Job TypePermanent
  • ReferenceBBBH23114
  • Date posted16-Feb-21
The Company

A data driven company who are one of the UK's most accurate insight companies within the retail space are looking to hire a Software Support Analyst / First Line Support

Their data powers strategy and decision making for clients, working across retail, leisure, out-of-home media, investment, property, and financial services.

This role can be 90% remote, with visits to their London based offices 2-3 times per month post COVID-19-restrictions.

Due to recent growth, my clients are looking bring onboard an Software Support Analyst / First line Support with at least 1 year commercial experience on a permanent full-time bases.

The Role

Working within a relaxed, informal team you will deal with first-line technical problems, ensuring tickets are escalated appropriately and within agreed SLA's.

The role will also involve running reports using SQL, along with this, you will recognise common issues and report these to the relevant tech teams to ensure a resolution is found and ensure end users are kept up to date with ongoing issues.

This is an ideal opportunity for a recent graduate who is looking for a long-term career or an experienced first line support professional who is looking to take the new step.

You will have to opportunity to work on some exciting projects with the rest of the team including:

* Assisting with IOT rollout
* Support engineers with product rollout and integration
* Support software resolution.

This exciting career opportunity can progress into a more senior support role or software development with full training provided with additional training on SQL reporting if needed.

If you are hungry to succeed, looking to join a company that values their team offering them continuous development then click apply or get in touch for more details!

Salary up to £35,000 DOE

Grad role salary circa £23,000

Apply for this Job

Customer Reviews

Net Promoter Score



NetPromoter Score


10 out of 10. Danielle has been a pleasure to work with thus far, excellent communication, and very helpful in scheduling time with distributed team members.


NetPromoter Score


Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.


NetPromoter Score


- Felt professionally represented for roles we pursued - Relevant opportunities presented in light of discussions we had and my expectations

Let's Work Together

I’m looking for a job a candidate or would like to work at Vertex