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  • LocationCracow
  • SalaryCompetitive rates
  • Job TypeContract
  • ReferenceANCY001
  • Date posted11-Jul-24

Role: IT Service Owner/ Product Support Engineer


Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.


Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.



Employment Type : B2B


We are seeking a highly skilled Production Support Engineer to join our global dynamic team. The ideal candidate will have extensive experience in production support processes and be proficient in troubleshooting and resolving issues within a high-stakes, fast-paced environment.



Must have skills/Experience

  • Knowledge of Production Support processes and procedures (Change, Incident, Problem & Service management).
  • Responsible for Root Cause Analysis and troubleshooting issues and applying workarounds for defects in Production.
  • Over-all investigation and communication support on all critical business impacting incidents for Investment Banking space applications.
  • IT Service owner responsibilities for service continuity, Service Sustainability Program (SSP) and supporting the engineering teams with – Analysis, Devops, Production Deployments, Risk and Compliance.
  • Track production issues thru ticketing systems like Service Now and Jira to ensure follow thru to completion.
  • Knowledge of patching and vulnerability management practices.
  • Troubleshooting and hands-on experience in understanding and solving Infrastructure issues for Linux & Windows.
  • Basic understanding of DevOps operating model and tools such as Jenkins/Ansible.
  • Knowledge of shell scripting, SQL scripts, Oracle / PostgreSQL.
  • Experience and understanding of Role-swap and DR Test procedures
  • Experience creating and supporting CI/CD pipelines.
  • Release software in Linux and windows across multiple environments.
  • Ability to provide technical support for web and micro service based applications.
  • Understanding of production monitoring tool such as (e.g. AppDynamics/Grafana)
  • Strong communication skills to handle people of different levels and functions.
  • The role holder is required to work independently to analyse and resolve production problems and work with global team across time zones to resolve them.
  • Team player who demonstrates flexibility to support colleagues in Pod to share responsibilities required to deliver the solution



Nice to have

  • Mange and configure batch processes in systems like Control-M.
  • Experience in Python, Django framework is an advantage.
  • Able to install complex software and dependencies on Linux servers
  • Experience / certification with GCP or other cloud providers like AWS or Azure
  • Familiar with dev tools like Github, Jira, Nexus, Npm, Pip, Webpack & Yarn.
  • Understands Messaging systems like MQ / PubSub
  • Knowledge of Agile delivery processes combined with an ability to work cross-functionally with teams Ability to identify high customer impact issues and drive them to resolution, collaborating across teams as needed.
  • Previous experience within Investment Banking and Robotics (BluePrism RPA, Chatbots) and GCP cloud based systems would be an advantage.


The way we work:

  • Stable, long-term projects
  • Full-time employment B2B
  • Flexible working hours & home office
  • Tech communities and cultural communities
  • Mentoring programs



  • Private medical care and life insurance
  • Access to Multisport card


Other benefits:

  • Highly skilled tech team who is always ready to help, collaborate and share knowledge
  • Clear career engineering path and the possibility to rotate between projects and teams (for a longer time)

Reach out to me at or apply for this job to know more.

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NetPromoter Score


10 out of 10. Danielle has been a pleasure to work with thus far, excellent communication, and very helpful in scheduling time with distributed team members.


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Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.


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- Felt professionally represented for roles we pursued - Relevant opportunities presented in light of discussions we had and my expectations

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