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  • LocationCracow
  • SalaryCompetitive rates
  • Job TypeContract
  • ReferenceKAR001
  • Date posted25-Apr-24

Role- IT Service Manager


Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.


Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.


Employment Type-B2B


As a Service Manager – you will have an opportunity to work as part of the Team, which contains a couple of agile engineering teams, product, technology, and delivery leadership from Poland, and provide an ongoing supply and support for IT Services related to the very important product available across many markets and entities.

Depending on your knowledge and willingness you will have the possibility to work closer to the environments resolving technical issues, managing system configuration as well as application deployment.


Key Responsibilities:

The role holder is responsible for the overall set of wide-ranging capabilities which include:


  • Understand how our services work, their infrastructure, and their value to the business.
  • Manage the release process with the team to ensure all necessary procedures are followed.
  • Handle incident management and provide support for production issues.
  • Make sure all operational data is documented correctly and meets non-functional requirements.
  • Keep an eye on service performance using monitoring tools and take proactive steps as needed.
  • Coordinate infrastructure activities like updates, migrations, and testing.
  • Work with solution architects to implement changes to infrastructure services.
  • Communicate with stakeholders, both within the business and IT, to address any service-related questions.
  • Collaborate with product and delivery leads to prioritize projects.
  • Take charge of ongoing maintenance tasks to keep services running smoothly.
  • Ensure all services meet group infrastructure standards, including accurate service models, reviewed OLAs, and compliance with data governance.
  • Maintain and test service continuity plans regularly.



Must have skills/experience:

  • IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams
  • Experience in service management, change management, and/or incident management
  • IT Infrastructure Library (ITIL) knowledge
  • Knowledge and/or experience in cloud-based infrastructure (ideally AWS)
  • Strong team player with good interpersonal skills
  • Proactive and delivery focussed
  • Hands-on experience in the software development lifecycle
  • Strong command of English


Nice to have skills /experience:

  • Experience in performing IT Service Owner role
  • Experience with SecDevOps tooling
  • Skills and experience in infrastructure design, implementation, and maintenance
  • Familiarity with Git, Jenkins, Nexus, etc.
  • Experience with Performance testing and capacity management


The way we work:

  • Stable, long-term projects
  • Full-time employment B2B
  • Flexible working hours & home office
  • Tech communities and cultural communities
  • Mentoring programs



  • Private medical care and life insurance
  • Access to Multisport card
  • Highly skilled tech team who is always ready to help, collaborate, and share knowledge
  • Clear career engineering path and the possibility to rotate between projects and teams (for a longer time)


Have we sparked your interest?

Get in touch! We are looking forward to speaking to you


Reach out to me at or apply for this job to know more.

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Customer Reviews

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NetPromoter Score


10 out of 10. Danielle has been a pleasure to work with thus far, excellent communication, and very helpful in scheduling time with distributed team members.


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Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.


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- Felt professionally represented for roles we pursued - Relevant opportunities presented in light of discussions we had and my expectations

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