Information Technology Support Analyst

Role - IT Support Analyst

 

Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories.

 

Using technology to transform the world’s leading financial institution, this is a job for the boldest problem solvers in the tech industry.

 

Team - You’ll be working in the IB Research application support team in Poland. We provide 2nd level support for a wide range of applications used by IB Research business.

 

 

Responsibilities:

 

• Support the Service & Product Manager across several technical domains
• Ensure workflows, processes, tooling and applications are of the highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Maintain a knowledge database
• Assist in planning BCP, patching infrastructure-related true related projects
• Contribute to automating manual processes.

 

 

Qualifications / Requirements:

 

• Ideally 5+ years of hands-on experience with Unix, SQL and MS Office products
• Proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
• Ability to solve complex issues, good at problem statement analysis and solution design thinking
• Track record of building good relationships with senior IT stakeholders and business partners
• Confident communicator that can explain technology to non-technical audiences

 

 

Employment Type – Perm

 

The way we work

• Stable, long-term projects
• Flexible working hours & home office
• Tech communities and cultural communities
• Mentoring programs

 

Benefits:

• Private medical care and life insurance
• Access to Multisport card

 

Other benefits

• Highly skilled tech team who is always ready to help, collaborate and share knowledge
• Clear career engineering path and the possibility to rotate between projects and teams (for a longer time)

 

Have we sparked your interest?

Get in touch! We are looking forward to speaking to you

 

Reach out to me on r.baradiya@vertex-solutions.com or apply for this job to know more.