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  • LocationKraków, Poland
  • Salaryzł 100 - zł 120 per hour
  • Job TypeContract
  • ReferenceBBBH22510
  • Date posted29-Apr-20
In this role you will work in internal Operations team, managing transition of services from local centres to the global operations centre. The services cover networks, security, voice, video, contact centre, trade floor and media recording.



You will:

* Manage the transition of services from local country and regional teams into the global service operations support centres.
* Manage a global team of engineers and vendors to provide support on a "follow the sun" basis
* Provide governance and reporting vulnerabilities and risk issues
* Work with the quality team to ensure quality metrics are reviewed, actioned upon and met
* Reduce infrastructure service outages and repeat failures
* Ensure global standards are set and adhered to
* Identify opportunities for improvement and provide action plans and solutions



You have:

* More than 5 years of experience in Transition Manager role in global organisation

* Team management and people development experience
* Strong experience in moving services to a global support desk
* Experience in creating operational processes
* Strong incident management skills
* Experience of working to ITIL standards
* Knowledge of IT Operations policy, processes, procedures and systems
* Practical experience in one or more of the following disciplines: LAN and WAN technologies, Network Routing, Switching and Troubleshooting, Voice Network Technologies, IP telephony solutions, Voice over IP Solutions, Network Security architectures
* Excellent English skills



We offer:

* Stable, long term cooperation
* B2B contract
* Private medical care and life insurance
* Fully remote recruitment process
* Convenient office location
* Opportunity to work from home part of the time

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Customer Reviews

Net Promoter Score

\10

Cyrus

NetPromoter Score

10/10

10 out of 10. Danielle has been a pleasure to work with thus far, excellent communication, and very helpful in scheduling time with distributed team members.

Dominik

NetPromoter Score

10/10

Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.

Julius

NetPromoter Score

8/10

- Felt professionally represented for roles we pursued - Relevant opportunities presented in light of discussions we had and my expectations

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