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  • LocationPoland
  • Salaryzł 156,000 - zł 216,000 per annum
  • Job TypePermanent
  • ReferenceBBBH21559
  • Date posted7-May-19
Location: Bielsko-Biala, Poland (only 10 mins walks from main train station)

Opportunity: Long Term, Perm

Form of employment: Perm (UoP - preff)

Budget: 18k Gross UoP (flexible)

* Experienced in SaaS Platform Service Delivery?
* Are you the "why and how" kind of person - always looking to do better?
* Are you self-motivated to take on the role where you will be needed to wear many hats?

The Company:

State of the art R&D Centre has been running in Bielsko-Bia?a. Chance to work with respected player in the financial advisory sector, developing SaaS Platform for global clients. This opportunity comes from natural expansion of the business and gives a unique chance to join the hottest company in the region - take your career to the next level, grab a chance to manage Service Delivery of exciting SaaS platform used by over 100k users while working with ambitious people in top notch facility in Bielsko-Bia?a. Join the company that is trying to get out of their way to create people focused environment where each opinion matters!


Our Client is looking for a Senior Service Delivery Manager experienced in the areas of:

* Service delivery according to clients agreed SLA's - ensure of proactive and continuous monitoring off all applications and services.
* Eager to step up in Troubleshooting situations - focused on continuous learning an understanding of applications architecture - and implementation of improvement suggestions.
* Cooperation with Engineering and delivery teams - active participation in understanding dependency of the teams and effects on client's experience.
* Ability to maintain application capacity for best client experience, usability and performance.
* Implementations of applicable policies and procedures essential for security of the applications and services.
* Delivery of application in Cloud based technology (any public clouds) - Preff AWS!
* Strong knowledge of network infrastructures, architecture of the software in order to make efficient decisions while deploying troubleshooting actions
* Understanding of SaaS, multi-tiered infrastructure, app servers, virtualization, backup, deployment, provisioning.
* Excellent written and oral communication skills at all levels, in English
* knowledge of the ITIL Service Support standards & practices

Nice to have:

* Experience of working with financial application in order to understand compliance processes for standards like SSAE-18, SOC2, ISO 27001 or other
* Solid experience of working with AWS based SaaS solutions.
* Experience of working with remote teams, spread over India and/or US.

Why should you apply:

* Have an impact on scaling and modelling the platform
* Engage in company strategy
* Growth plan allowing you to reach director level in operations
* The only company like this in the radius of 50km from Bielkso-Bia?a
* Permanent role - giving you stability
* No "glass ceilings" regarding procedures and restrictions - they value creativity and have authority to bring on board technology you suggest!
* Amazing brainstorming environment - release your creativity spirit!
* Easy to get to location in City of Bielko-Bia?a - 10 mins from Main train, station - 15km from Szczyrk Ski Resort (full season options).

#serviceDelivery #R&D #SaaS #Leadership #SDLC #SeniorManager

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Customer Reviews

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10 out of 10. Danielle has been a pleasure to work with thus far, excellent communication, and very helpful in scheduling time with distributed team members.


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Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.


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- Felt professionally represented for roles we pursued - Relevant opportunities presented in light of discussions we had and my expectations

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