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  • LocationKraków, Poland
  • SalaryCompetitive salary
  • Job TypePermanent
  • ReferenceBBBH22279
  • Date posted10-Jan-20

In this role you will manage and communicate the recovery of IT services, capture accurate incident lifecycle milestones and drive improvement of recovery times. You will lead service recovery of incidents of medium, high and critical threat levels, facilitating both technical and business calls with key teams and stakeholders.

You will be responsible for:

* Restoring normal service as quickly as possible, minimising adverse impact to the business.
* Recovering Technology systems and services in accordance with business/Technology service level agreements, in conjunction with technical support teams and in line with global incident management processes.
* Building and maintaining effective working relationships with Technology colleagues and business partners
* Facilitating technical investigations by virtual teams to recover services from IT incidents
* Setting actions and monitoring their progress during IT incidents and contributing to the development of a globally consistent and efficient Incident Management process
* Communicating the impact of incidents and the progress toward recovery to a wide network of recipients using standard Incident Management tools
* Ensuring that recovery steps are auditable and compliant

Your experience:

* Solid experience in Incident Manager role
* Good understanding of technology including Global Service Desk, SharePoint, MS Office, Office 365 etc.
* Good understanding of ITIL principles
* A desire to find ways to continually improve the service delivered to customers
* A flexible and adaptable approach to change and willingness to support others to respond in a similar way
* Achieve targets and met expectations whilst supporting and encouraging others to do the same
* Excellent communication skills in English
* Ability to understand technical and business processes to a level that allows them to set actions, understand the urgency and drive incidents through to conclusion at the earliest
* Able to work under pressure and to tight deadlines

We offer:

* Stable job in professional team
* Permanent contract
* Private health care, benefits including private medical care and Multisport
* Casual dress code
* Parking

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Customer Reviews

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Cyrus

NetPromoter Score

10/10

10 out of 10. Danielle has been a pleasure to work with thus far, excellent communication, and very helpful in scheduling time with distributed team members.

Dominik

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10/10

Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.

Julius

NetPromoter Score

8/10

- Felt professionally represented for roles we pursued - Relevant opportunities presented in light of discussions we had and my expectations

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