Role – Senior Big Data Engineer Our client is one of the largest Financial Institutions and Financial Services organizations in the world, with operations in 64 countries and territories. Using...
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Software Incident Manager
We are hiring for a high-pressure software development house that requires an Incident Manager to take control of “triaging” progress on the redevelopment of this highly popular tool.
The Software Incident Manager is responsible for managing and coordinating the resolution of software incidents. They will work closely with cross-functional teams, including development, QA, and operations, to quickly identify and resolve software issues. The ideal candidate will have a strong technical background and experience in incident management.
Lead incident response efforts and coordinate cross-functional teams to quickly identify and resolve software incidents
Communicate incident status and resolution plans to stakeholders and customers
Facilitate post-incident reviews and develop action plans to prevent future incidents
Develop and maintain incident management documentation and processes
Monitor incident metrics and provide regular reports to management
Work closely with development and QA teams to improve software quality and reduce incident rates
Bachelor's degree in Computer Science or a related field
3+ years of experience in incident management or a related field
Excellent communication and leadership skills
Experience with incident management tools and processes
Ability to work under pressure and handle multiple incidents simultaneously
Strong problem-solving and analytical skills
Familiarity with ITIL framework is a plus.
This is a great opportunity to join a world class brand and take on a position that will be highly visible inside the organisation.
Feel free to reach out to us to understand more in detail - You can reach me on: email@example.com
Interim OD Lead
Yes I would give the service I have received as a 9/10 - when compared with other recruiters but certainly as an approach and recruitment process Vertex is very good. I have personally spoke to Lewis and a recruitment colleague who I have to say were very professional, very clear providing timely feedback and next steps which is important as a candidate. Good communication skills demonstrated by both professionals in verbal, email and text. I would certainly recommend Vertex moving forward and most certainly recommend Vertex to Clients looking to place key people into their organisations and Change teams. I always look at define, attract and select as a 3 step process in candidate selection.. Lewis certainly scored Highley on all 3 stages from my perspective
“…took time and effort to understand my personal circumstances and come up with an idea of how to adjust the contract. The overall experience is smooth and relaxed which I found to be a breath of fresh air in this already stressful market... and life. So my score is 11 - definitely definitely would recommend to a friend or colleague…”
“Despite the fact that the client changed his opinion and went for outsourcing to India I will totally give you 10 out of 10. The information flow was very good, I felt that the recruitment was taken care of. I got answers for all my questions and it was easy to reach. I would totally recommend your services.”
“…an extraordinary professional. Very systematic, very organized, lives to is word, never misses an appointment. If Jude is the Vertex role model (and it is for me) I can only have the best of all opinions about you guys. Of course, I'll always recommend Vertex and Jude, in particular.”
“Professional, helpful, very good communications and high-quality customer-oriented service. The way it should be.”
“…took the time to know well my profile and identified really interesting leads that could - and still can - result in a very interesting job for me.”
I worked with Danielle for 2 years where she supported me with building my team of DevOps consultants across Europe. She found a way to embed herself into the team, understand what I was looking for and present a solutions which worked well and matched my requirements. I certainly recommend Danielle and would be more than happy to work with her again in the future
I would definitely recommend Jude and Vertex. Jude is one of the few people who takes time to investigate the market and also the individual’s concerns rather than just matching job keywords to CV’s.
Cloud Solution Architect
As a contractor my experience with recruiters has been a bit hit and miss. Danielle is one of the best. and I would happily work with her again. Always professional and transparent. Danielle always maintained great communication with my team, she really is an extraordinary person...
I worked with Danielle for 2 years where she supported me with building my team of DevOps consultants across Europe. She found a way to embed herself into the team, understand what I was looking for and present a solution which worked well and matched my requirements. I certainly recommend Danielle and would be more than happy to work with her again in the future.
Unfortunately, position I applied has been filled out before my interview with client. However, I would definietely recomend (10) Vertex to others.
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